Call Center Tips

Call the eiNetwork Call Center at 622-3146, or use the Help Desk Tracking System - Big Web Apps

Before you call the eiNetwork Call Center, did you:

• Make sure all cable connections are secure--ie. power, monitor, printer, yellow network cable, etc.
• Make sure all devices are turned on.
• Close the application in question and opened it again.
• Log out of your machine and logged back in.
• Shut down and restarted your computer.
• Find the name of your computer?
• Determine if the problem happening on one or all of the computers?

If you've gone through all of these steps--please call the eiNetwork Help Desk, they will be glad to help you.

The eiNetwork is a collaboration of the Allegheny County Library Association and the Carnegie Library of Pittsburgh.