The eiNetwork Customer Support Center

Phone: 412-622-3146

Emergency Phone: 412-600-5082   What is an emergency?

Statistics

Monthly Support Center Statistics

Monthly Support Center Survey Statistics

Customer Support Center Hours:

The eiNetwork is expanding its service hours to more closely parallel the business hours of our libraries.

• Monday thru Thursday: 8:30 AM to 9:00 PM
• Friday and Saturday: 8:30 AM to 5:00 PM.
• Sunday: Noon to 5:00 PM.

Please contact the Support Center at 412-622-3146 during the above hours. You may also send email to the Help Desk (helpdesk@einetwork.net) or use Heat Web to report problems.

Please use the Emergency Phone number (412-600-5082) to report the following types of emergencies:

• You are dependent on a single circulation machine that has failed.
• You cannot logon to any machine in your library.
• None of your machines can print.

Online HEAT Web Requests will be answered within 1 hour, between 8:30-5:00 Monday - Saturday.

Customer Support Center Help:

• HEAT Web - The new Help Desk Resource!
  When logging a new call, you will receive a confirmation and a newly assigned ticket number within 1 hour.

• Customer Support Center Tips

• How to find your PC Name

• EIN Staff Contacts

• Customer Support Center Online Evaluation Form - tell us what you think

Send Comments or Questions to: Webmaster

The eiNetwork is a collaboration of the Allegheny County Library Association and the Carnegie Library of Pittsburgh.